Onboarding
I received a notification to retry my application. What should I do?
In some cases, you may be asked to re-submit your application. This may occur when the electronic Know-Your-Customer (e-KYC) process failed to capture a sufficiently clear image of your MyKad or failed to sufficiently conduct facial verification. ...
Why is my Ryt account still under review?
Your application may still be under review due to additional verification checks.
I am having trouble scanning my IC MyKad or face. What should I do?
Make sure you are in a well-lit area, avoid glare or reflections, and ensure the hologram (the rainbow-like shine on your MyKad) does not cover your NRIC number. This helps improve the accuracy and speed of both document scanning and selfie capture.
Why do I need to submit a selfie?
A selfie is required for verification as part of the electronic Know-Your-Customer (e-KYC) process. This ensures that new customers are who they claim to be by detecting liveness and matching the selfie with the scanned document.
Why do I need to scan the front and back of my MyKad?
This is an essential step in our customer identification and verification process as part of the electronic Know-Your-Customer (e-KYC) procedure. It ensures the legitimacy and accuracy of the documents provided. Rest assured, your personal ...
I am restricted from using certain passcodes during registration. What should I do?
For security purposes, our passcode rules prohibit the use of repeated or consecutive digits, or any sequence of digits from your mobile phone number. Please choose a more unique combination for your passcode.
What should I do if I do not receive the One-Time Password (OTP) via SMS during registration?
First, check and ensure that your mobile plan subscription is active, and your mobile network is strong. If you still have not received the OTP via SMS, tap the “Resend” button.
I accidentally closed the Ryt Bank app halfway through my registration process. What should I do?
You can resume your registration from where you left off. Simply launch the Ryt Bank app within 30 days of closing your Ryt Bank app, enter your passcode, and complete the registration process.
How do I get started with Ryt Bank?
App Download Download the Ryt Bank app from the Apple App Store or Google Play Store. Eligibility To be eligible, you must be: • At least 18 years old; • A Malaysian citizen with a valid MyKad; • Residing in Malaysia; and • An existing holder of an ...