Account Transactions & Statements
Is there an option to get a consolidated e-Statement that combines both the Main Account and Save Pockets?
Currently, e-Statements for the Main Account and Save Pockets are provided separately. A consolidated statement that combines both is not available at this time.
Will I receive separate e-Statement for my Save Pocket?
Yes, monthly e-Statements for each of your Save Pockets will be available in the Ryt Bank app once the Pocket is created and at least one transaction has been made. If a Save Pocket has been closed, you can still access its past e-Statements via the ...
What does “ready to spend” mean?
“Ready to spend” refers to the amount that is available for you to spend, excluding any amounts that are on hold (“hold amount”) and not yet available for use.
Will I receive an e-Statement for a specific month if no transactions were performed in that month?
Yes, you will continue to receive monthly e-Statements for your Main Account, even when there are no transactions performed in that month. For your Save Pockets, e-Statements will only begin once you have completed at least one transaction within ...
I noticed a discrepancy in my transaction or e-Statement, what should I do?
You are entitled to report any discrepancies (e.g. inaccurate or unauthorised transactions) in your statement within 14 days of the e-Statement’s generation date. Should you identify any inconsistencies in your transaction or statement, kindly ...
Can I request a paper statement?
No, we do not provide any paper statement.
Can I request my monthly e-Statement to be delivered to my email address?
Currently, we are unable to provide monthly e-Statements to your email address. However, you can conveniently access and download your monthly e-Statements directly from your Ryt Bank app anytime, for e-Statements up to the past 12 months.
How long will my monthly e-Statements be available on the app?
Your transaction history will be available for viewing and downloading in the Ryt Bank app for up to 12 months.
Does my monthly e-Statement show the amount of interest I earned?
Yes, your monthly e-Statement will show the amount of interest earned in your account.
When will my monthly e-Statement be ready for viewing?
Your e-Statement will be available monthly. You will be able to view your monthly e-Statement at the beginning of the following month.
How do I view and download my monthly e-Statement?
You can view and download your e-Statements via the Ryt Bank app. To access your e-Statements, follow these steps: For Main Account: 1. Launch your Ryt Bank app. 2. On the home screen, tap the “Ryt Accounts” at the bottom section. 3. Select “Main ...
Can I download my transaction history?
Currently, you can only view your transaction history in the Ryt Bank app. However, you may download the monthly e-Statement to view all your transaction history.
How long will my transaction history be available in the mobile app?
Your transaction history will be available for viewing in the Ryt Bank app for up to 12 months.
What does "Hold amount" mean?
A "hold amount" refers to a portion of your account balance that is subject to a temporary restriction. These funds are being processed and are unavailable for use until the processing is complete or the hold period has ended.
What does "Total balance" mean?
“Total balance” refers to the combined total of your Main Account and Save Pockets, excluding any hold amount.
Where can I view the account balances for my Ryt Bank Savings Account?
You can view your Ryt Bank Savings Account balance at the top section of the home screen in your Ryt Bank app. This amount reflects your Total balance.