Security and Fraud
How do I keep my card and account safe?
Keeping your card and account safe is very important. Here are a few tips to help protect yourself from fraud: - Always keep your card in your sight and under your control. Instead of handing it to someone else, tap or insert it yourself at the ...
What should I do if I lose my card?
If you’ve lost your card, don’t worry — you can freeze it instantly from the app to prevent any unauthorised use. Once it’s frozen, you can request a replacement through by contacting our Help & Support Centre 1. To freeze your card: 2. Open the Ryt ...
My card has been used fraudulently. What should I do?
First, double-check if you made the payment. Some merchants may appear under a different trading name, making the transaction seem unfamiliar. If you confirm that the payment is fraudulent: - Freeze your card immediately to prevent further ...