I received a notification to retry my application. What should I do?

I received a notification to retry my application. What should I do?

In some cases, you may be asked to re-submit your application. This may occur when the electronic Know-Your-Customer (e-KYC) process failed to capture a sufficiently clear image of your MyKad or failed to sufficiently conduct facial verification. Follow the notification instructions and continue the process from the e-KYC stage.