I made a DuitNow Online Banking/Wallets (OBW) transaction. My account has been debited but the merchant claims that they have not received my payment. What should I do?

I made a DuitNow Online Banking/Wallets (OBW) transaction. My account has been debited but the merchant claims that they have not received my payment. What should I do?

You can contact the merchant and provide the following details to support your claim:
  1. Date and time of payment
  2. OBW transaction ID
  3. Payment amount
This information will help the merchant verify and trace the payment.